The Conference “Emotional Intelligence – Smart Strategy for Success” will be continued by a two-level Emotional Intelligence certification training course from 30th of October to 01st of November 2019 provided by Dr. John Pellitteri, President of the International Society of Emotional Intelligence, ISEI, New York, USA.
The certificate workshop program will provide participants with expert knowledge in empirically-based results of emotional intelligence, effective strategies and skills for its application in all areas of social life. The training is for professionals in the fields of:
- education and learning
- mental health /counseling /therapy
- organizational consultation/coaching/management
- business management /leadership/human capital and relations
- recruitment and assessment specialists
Certificates will give legitimacy and will enable participants to develop and apply Emotional Intelligence knowledge in diverse environments and work settings. The aim of the workshop is to develop and spread the conceptual knowledge of emotional intelligence in an expert, professional and standardized way, and to apply it professionally in multiple areas of practice. The training sessions are designed for, and target professionals with basic and advanced knowledge in emotional intelligence. Participants will have the opportunity to explore their own emotional intelligence with an internationally recognized method as part of the training process.
Certificate Level I
Emotional Intelligence Foundations (6 Hours)
(A) History, development and current issues of Emotional Intelligence
This class will provide an overview and address current issues in Emotional Intelligence. It will give a framework for understanding the components of emotions, review the history and evolution of the major models (abilities, traits & competencies). Current challenges with conceptualization and measurement will be reviewed.
(B) Developing Emotional Intelligence abilities
This experiential lab class is designed to explore each of the four areas of the abilities model of Emotional Intelligence. Participants will engage in experiential activities aimed to teach and to develop (a) emotional perception (b) emotional facilitation of thinking (c) emotional knowledge and (d) regulation of emotions. Development of these abilities will serve as a foundation for personal growth as well as for implementing Emotional Intelligence strategies in professional settings.
Certificate Level II
Emotional Intelligence Assessment & Interventions (12 in-class hours plus 3 pre/post class hours)
(C) Lab in emotional awareness – 1
The experiential lab activities will involve interactive and interpersonal activities on both days of the level 2 workshop aimed to develop each participants’ Emotional Intelligence. Personal reactions and emotional states will be examined during the activities for the purpose of practicing emotional perception, understanding characteristics of emotions function, and applications for using emotional information in professional practice.
(D) Emotional Intelligence Assessment methods for individuals and environments
This section of the workshop will address the use of Emotional Intelligence assessment methods as applied to individuals and environments. There will be a review and discussion of assessment principles in general and Emotional Intelligence assessment in particular. Participants will complete MSCEIT test and will be administered their individual profiles (assessments) (prior to the class). During the workshop they will learn to score and interpret the results of the measurement. In becoming familiar with the major Emotional Intelligence assessment tools participants can begin to incorporate an emotional lens to their procedures of selection and assessment of staff or job candidates. [The workshop does not provide certification to use the MSCEIT. This test would require additional specialized training]
(E) Lab in emotional awareness – 2
This section is in conjunction with section D (Assessment) and will use the participants results on the pre-workshop tests as a basis for continued self-development and emotional awareness. Participants will identify areas of strength and areas for improvement in expanding their own Emotional Intelligence abilities.
(F) Emotional Intelligence Strategies (General & discipline-specific)
This section covers general principles and strategies of using EI-based interventions in professional settings. Participants, through smaller group formats, will learn and develop specific strategies applicable to their own type of setting (educational, clinical, organizational, business). Case studies will be used and participants will analyze scenarios in order to apply assessment and strategies learned from previous sections.
(G) Developing and implementing an Emotional Intelligence Intervention plan
In this fully practical module, participants will work with instructors individually and in small groups for each to develop a specific intervention plan for their discipline (education, clinical, or consultation -organizational). Plans will be aimed at facilitating positive changes using Emotional Intelligence principles and will be a basis for integration into discipline-specific applications.
SPECIFIC FOCUS IS FORESEEN IN THE WORKSHOP TO BUSINESS PROCESSES AND ENVIRONMENT
When the certificate workshop includes a specific group, then relevant issues, lectures, case studies and activities can be adjusted to meet the particular needs of the group. Discussion topics, examples, case studies and module activities are adjusted to the professions of the participants, environment and specifics of their practice, to answer to the specific needs of the particular group.
For business groups, like any other group, there will be a general attention on establishing and maintaining overall emotional health as well as mood management and stress reduction skills for any situation. More business-specific strategies will include:
- establishing rapport as part of client relationships and client satisfaction
- addressing clients with difficult emotions (i.e. annoyed, aggressive, resistant, demanding)
- problem-solving, emotional resolutions of conflicts
- addressing salesperson’s emotions in the sales process
- examining emotions and work motivation
- improving relationships with co-workers and managers
- manager and leaders’ application of Emotional Intelligence skills
Case studies, problem-solving exercises and role play activities will focus on typical and problematic types of interpersonal interactions between salespersons, clients, co-workers and managers in various business contexts. The training will be held in English (with translation).